Last Updated: 1st June, 2025

 

MedSpire (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of everyone who visits our website, books consultations, or uses our healthcare services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

 

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1. Information We Collect

 

We collect information in the following ways:

 

a) Information You Provide

•Name, email address, phone number, gender, and date of birth

•Medical history, health-related concerns, or information you share during bookings or consultations

•Feedback, reviews, or communication you provide to us

 

b) Information Collected Automatically

•IP address, browser type, and device information

•Website usage data through cookies and analytics tools (e.g., pages visited, time spent)

•Lead-form data from campaigns on Meta (Facebook/Instagram) or other platforms

 

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2. How We Use Your Information

 

We use your information only for legitimate medical and operational purposes, including:

•Booking and managing your appointments

•Providing personalized healthcare and wellness services

•Responding to your inquiries or support requests

•Sending health-related updates, reminders, and offers (if you opt-in)

•Improving our website, services, and patient experience

•Fulfilling legal, regulatory, and reporting obligations

 

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3. Sharing of Information

 

We respect your privacy. Your personal information will:

•Not be sold, rented, or traded with third parties for marketing purposes

•Be shared only with our authorized staff, medical professionals, and trusted service providers (such as payment processors, IT support) when necessary for providing our services

•Be disclosed if required by law, regulation, or court order

 

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4. Lead Form Data (Campaigns)

 

When you submit your information through our lead forms on social media or our website:

•Your data is securely transmitted and stored

•It is used only to contact you for consultations, follow-ups, and relevant health information

•You can request that we delete your data at any time (see Section 9)

 

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5. Cookies & Tracking

 

Our website uses cookies and similar technologies to:

•Improve site functionality and security

•Analyze traffic and usage trends

•Provide a better user experience

 

You can manage cookie preferences through your browser settings. Some features of the site may not work properly if you disable cookies.

 

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6. Data Security

 

We take reasonable administrative, technical, and physical safeguards to:

•Protect your personal and health data from unauthorized access, loss, or misuse

•Store your data on secure servers with restricted access

•Ensure compliance with applicable privacy and medical confidentiality standards

 

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7. Data Retention

 

We retain your personal information:

•As long as necessary for providing services and complying with medical record-keeping regulations

•Or until you request deletion (unless we are required to retain it for legal reasons)

 

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8. Your Rights

 

You have the right to:

•Access the personal data we hold about you

•Request corrections to inaccurate or outdated information

•Withdraw consent for marketing communications at any time

•Request deletion of your personal data (subject to legal retention requirements)

 

To exercise these rights, please contact us at info@medspire.co.

 

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9. Children’s Privacy

 

Our services are not intended for individuals under the age of 18 without parental consent.

We do not knowingly collect personal data from minors.

 

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10. Changes to This Policy

 

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the revised “Last Updated” date.

We encourage you to review this page periodically.

 

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11. Contact Us

 

If you have questions or concerns about this Privacy Policy or how we handle your data, you can reach us at:

 

MedSpire Clinic

Blue Area, Islamabad, Pakistan

📧 Email: info@medspire.co

📞 Phone: +92 325 2220222 / 051-8955558 / 051-8955559